Privacy

Privacy Policy

This Privacy Policy explains what data is collected, why it is collected, and how it is used.
Updated: 2026-01-19 Public document
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1. Overview

This Privacy Policy explains how Offerwall Engine (“we”, “us”, “our”) collects, uses, discloses, and protects information when you access or use our platform and related services (the “Service”). By using the Service, you understand and agree to the practices described in this Policy.

2. Information We Collect

2.1 Account and Workspace Information

  • Name, email address, and authentication details.
  • Company/workspace details (company name, billing email, address if provided).
  • Workspace configuration and settings.

2.2 Usage and Technical Data

  • Log data (pages visited, features used, timestamps, error logs).
  • Device and browser information (OS, browser type/version, language).
  • IP address and approximate location derived from IP (city/country level).

2.3 Billing and Payment Data

  • Invoices, subscription status, billing history.
  • Payment method metadata (handled by third-party processors).

Important: We do not store full payment card details. Card handling is performed by third-party payment providers.

2.4 Content and Configuration You Provide

  • Offer network integration settings and API keys you input (stored encrypted where applicable).
  • Tracking templates, postback URLs, and callback configuration.
  • Publisher configuration and operational settings.

3. How We Use Information

We use collected information for the following purposes:

  • To provide, operate, maintain, and improve the Service.
  • To create and manage workspaces, user access, and authentication.
  • To process billing, subscriptions, payments, and invoices.
  • To provide customer support and respond to requests.
  • To detect and prevent fraud, abuse, security incidents, and policy violations.
  • To analyze performance, reliability, and platform usage trends.
  • To send service-related messages (security, billing, operational notices).

4. Cookies and Similar Technologies

We use cookies and similar technologies to enable core functionality such as login sessions, security features, preferences, and performance optimizations. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

5. How We Share Information

We do not sell your personal information. We may share information only as needed to operate the Service, including:

5.1 Service Providers

  • Hosting and infrastructure providers
  • Email and notification providers
  • Security and monitoring services
  • Analytics and performance tools

5.2 Payment Processors

Payments are processed by third-party providers. These providers may receive information required to process transactions and prevent fraud, subject to their own privacy policies.

5.3 Legal and Compliance

We may disclose information if required to comply with law, legal processes, or enforce our agreements and policies, or to protect the rights, property, and safety of the Service, our customers, and others.

6. Data Retention

We retain information as long as necessary to:

  • Provide and improve the Service
  • Maintain platform security and prevent fraud
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

You may request deletion of your account data where applicable, subject to legal and operational requirements.

7. Security

We implement commercially reasonable technical and organizational security measures designed to protect your information. However, no system is completely secure. You are responsible for securing your credentials, API keys, and access details.

8. International Transfers

Your information may be processed in countries other than your own, depending on where infrastructure or service providers operate. We take reasonable steps to ensure appropriate safeguards are in place consistent with this Policy.

9. Your Rights

Depending on your location, you may have rights regarding your information, including the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of certain data
  • Request export of your data (where applicable)
  • Object to certain processing (where applicable)

To exercise your rights, contact us via the Service support channels.

10. Children’s Privacy

The Service is not intended for children and we do not knowingly collect information from children. If you believe a child has provided data to us, contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and/or within the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Policy.

12. Contact

For privacy-related questions or requests, contact: privacy@offerwallengine.com